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We are looking for experienced Customer Service Executive in Dubai.
Job Details:
* Meet personal/customer service team sales targets and call handling quotas.
* Provide accurate, valid and complete information by using the right methods/tools.
* Manage large amounts of incoming calls.
* Identify and assess customers’ needs to achieve satisfaction.
* Build sustainable relationships and trust with customer accounts through open and interactive communication.
* Follow communication procedures, guidelines and policies.
Job Requirements:
* Only Male candidate need to apply.
* Bachelor's Degree holder need to apply.
* Minimum One year experience in the field.
* Good Communication & Interpersonal Skills.
Looking for an experienced Customer Service Team Leader in Qatar.
* Ensures employees have appropriate training and other resources to perform their jobs.
* Responds to and resolves employee relations issues expressed by team members.
* Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
* Addresses disciplinary and/or performance problems according to company policy.
* Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
* Assists the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
* Good communication skills.
* Minimum one year experience is required.
* Degree/Diploma Holder.
* Male/Female can apply.
* Male candidate need to apply.
* Excellent communication and presentation skills.
Looking for an experienced Customer Service Staff in Qatar.
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintain financial accounts by processing customer adjustments
* Recommend potential products or services to management by collecting customer information and analyzing customer needs.
* Minimum 2 years experience is required.
* IT Skills.
Looking for an experienced Senior Customer Service Executive in Qatar.
* Participate in recruiting and training of fresh customer service employees.
* Respond to inquiries and queries from customers and provide a thorough and speedy resolve.
* Handle complicated and unresolved issues from less experienced personnel.
* Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to appropriate department.
* Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals.
* Develop strategies and plans for customer support.
* Take the extra mile to engage customers.
* Degree holder need to apply.
* Female candidate need to apply.
We are looking for experienced Customer Service Agent in Dubai.
* Good Presentation Skills.
We are looking for experienced Customer Service Representative in Dubai.
* Two years experience in the same field.
Urgently looking for experienced Customer Service Executive in Dubai.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
* One year experience in the same field.
* Only Female candidate need to apply.
Looking for an experienced Customer Service Officer in Qatar.
* Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.
* Open new accounts/Closing accounts
* Alterations to existing savings and cheque accounts
* Inquiries for home, car and personal loans
* Inquiries on internet services
* Handling cash transactions and cash balancing
* Minimum 3 years experience is required.
* Follow communication procedures, guidelines and policies
* Process orders, forms, applications and requests.
* Organize workflow to meet customer time frames.
* Direct requests and unresolved issues to the designated resource.
* Manage customers' accounts.
* Keep records of customer interactions and transactions.
* Record details of inquiries, comments and complaints.
* Familiarity with CRM systems and practices.
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