Call Center Team Lead In Uae

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1 to 2 Years united-arab-emirates
Communication Skills,Interpersonal Skills,Team Leadership,Problem Solving,Call Center 05-Jul-2018

Job Description :

We are looking for a Call Center Team Leader in UAE.

Job Details:

To efficiently answer customer enquiries.
To provide satisfactory resolutions to customer issues escalated from the Contact Centre Agents.
To monitor and maintain the departmental key performance indicators.
To prepare daily, weekly and monthly performance reports.
To be available to support Contact Centre staff when required.
To provide a safe and healthy work environment.

Requirements:

Excellent leadership and interpersonal skills.
Good decision making and problem-solving skills.
Ability to manage and motivate staff .
Relevant tertiary qualification of at least one year.

Industry :

Other

Employment type :

Full time

Company Details :

Ace Group

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