Customer Service Executive

Job Description :

We are looking for an experienced Customer Service Executive in UAE.

Job Details:

•  Develop service procedures, policies and standards. Analyze MIS and   enhance productivity and keep accurate records and document customer     service actions and discussions.
•  Recruit, mentor and develop customer service resources and nurture an   environment where they can excel through encouragement and     empowerment.
•  Set a clear mission of enhancing Service quality and deploy strategies    focused towards that mission by keeping ahead of industrys developments     and apply best practices to areas of improvement.
•  Explore business opportunities and faster resolution time with appropriate    close looping.
•  Liaising with various stakeholders in the organization to ensure    that customer complaints are resolved quickly and effectively.

Job Requirements:

• Graduate holder.
• Minimum one year experience in the same field.
• Well versed in MS Office.
• Good communication skills.