Call Center Manager

Job Description :

Urgently looking for experienced Call Center Manager in Qatar.

Job Details:

* Monitor and improve ordering, telephone handling and other procedures.

* Prepare reports for different departments or upper management.

* Hire, coach and provide training to personnel to maintain high customer service standards.

* Assume responsibility of budgeting and tracking expenses.

* Develop objectives for the call center’s day-to-day activities.

* Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.).

Job Requirements:

* Minimum Five years experience in the field.

* Good Communication & Interpersonal Skills.

* Appropriate Educational Qualification.

* Excellent organizational and leadership skills.