Looking For Customer Service Team Leader

Job Description :

Looking for an experienced Customer Service Team Leader in Qatar.

Job Details:

•  Responsible for supervising daily performance of call center agents.
• Coach and develop team members in all aspects of performance including, but not limited to metrics and          behaviors related to the customer experience.
• Draft and conduct performance evaluations, may assist in the employment decision, sets performance goals      and objectives.
• Manage employee issues regarding attendance, performance, conduct, and delivers appropriate corrective action as needed.
• Communicate policy updates and company information through team meetings, huddles and one-on-one development sessions.

Job Requirements:

• Graduate holder.
• Eight years working experience.
• Good communication skills.
• Time management skills.