Required Cloud Support Engineer

Job Description :

Urgently Looking for an experienced Cloud Support Engineer in Trivandrum,Kerala.

• Job Details:
•  Ensures Incident/Service Request are properly detailed, categorized and  prioritized. Associate Incidents with other records (i.e. Incidents, Changes,   Problem Knowledge Articles, Known Errors, etc.)
• Document troubleshooting steps and service restoration details, train Tier 1   where possible to resolve issues at entry level Verify resolution with end-users   and resolve assigned Incidents.
• Escalate unresolved Incidents to Tier 3 Work with Support team in other   locations to maintain proper support and transition of tickets Setup and Monitor  system alerts.
• Ensures Incident/Service Request are properly detailed, categorized and   prioritized.
• Associate Incidents with other records (i.e. Incidents, Changes, Problem   Knowledge Articles, Known Errors, etc.)
• Job Requirements:
• Bcahelor's Degree in Computer Science.
• Minimum 2 years experience is required.
• IT Skills.
• Good communication Skills.