Looking For It Support Engineer

Job Description :

Urgently requires an experienced IT Support Engineer in UAE.

Job Details:

•  Identify gaps in existing support procedures and work instructions, then collaborate with other teams to fix  them.
• Assist with seasonal readiness tasks and product testing of new software releases.
•  Ensure issues are being escalated through the ServiceNow ticketing system.
• Articulate to peers and leadership teams what impact existing production issues have to the business.
• Attend daily stand-ups and manufacturing huddles to learn about new production issues.
• Ensure IT support processes are being followed.

Job Requirements:

• BSc Computer Science.
• Strong problem-solving skills.
• Minimum three years experience in the same field.
• Good  experience in IT Desktop Service environment.