Senior It Helpdesk Support In Canada

Job Description :

Urgently Looking for an experienced Senior IT Helpdesk Support In Canada.

Job Details:

•  Responds to IT related requests for information via phone, email and collaborative tools.
• Assign incident and user requests to IT staff based on criticality using IT Service Management tools.
• Determines priority of service requests with guidance and accurately records them based on impact and urgency.
• Collaborates with IT staff on issue resolutions and escalates service requests to appropriate IT groups or individuals as required.
• Adds updated and removes obsolete documents and information stored in the IT Knowledge Management System.
• Participates in IT meetings and group discussions related to service requests and active projects. 

Job Requirements:

• IT Skills.
• Degree/Diploma in Computer Science.
• Minimum one year experience is required.
• Good communication skills.