Required Client Support Agent

Job Description :

A leading Company Looking for an experienced Client Support Agent in Philippines.

Job Details:

•  Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.

Job Requirements:

• Minimum one year experience is required.
• Management Skills.
• Degree/Diploma Holder.
• Good communication Skills.