Required Product Support Engineer

Job Description :

A leading Company Looking for an experienced Product Support Engineer in Trivandrum,Kerala.

Job Details:

•  Provide customers explanations regarding technical issues, translating into terms that others recognize and understand.
• Coordinate with American Hakko Engineering to support product setup and demonstrations for customers using samples   provided by the customer. 
• Support our Repair Technician as necessary.
• Assist in making decisions to optimize customer equipment utilization, including shutdown versus continue to run.
• Write technical reports documenting component issues and provide recommendations to resolve issues.
• Make recommendations for process improvements within the Aftermarket Department.  

Job Requirements:

• Minimum 2 years experience is required.
• IT Skills.
• Degree/Diploma in Computer Science.
• Good communication Skills.