Required Customer Support Representative

Job Description :

A leading Company Looking for an experienced Customer Support Representative in Philippines.

Job Details:

•  nswer calls professionally to provide information about products and services.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well   as actions taken.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Ensuring a high level of customer service and a positive customer experience by answering calls, emails and other means   of customer contact.
• Providing accurate, valid, and complete information to our customers by using the right tools, methods, and processes in   order to strive to first contact resolution.

Job Requirements:

• Minimum one year experience is required.
• IT Skills.
• Degree/Diploma Holder.
• Good communication Skills.