Customer Service & Operations Manager

Job Description :

Duties:

• Recognize and resolve product quality issues between customer and internal QA
• Work within SAP to accurately process customer orders on a timely manner
• Work well and closely with company's demand planning and sales teams.
• Liaise with PMC to optimize delivery for customers and manage inventory cost
• Requirements:
• Bachelor Degree is preferred
• Experience in leading others in customer service/order management/ operations type work
• Working knowledge in ERP system (eg. SAP) is an advantage
• Excellent communication and customer service skills.
• Proficiency in English and Mandarin
• Excellent analytical and managerial skills.