Telephone Supervisor In Uae

Job Description :

Looking for an experienced Telephone Supervisor in UAE.

Job Details:

•  Maintains procedural manuals due to changes in operational policies and procedures; assists with   establishment of new procedures as new equipment or programs are implemented.
•  Coordinates updating of directories and events schedules when notified of changes in order to ensure   access to correct information.
•  Devises work schedule for telephone operators ensuring adequate coverage of telephone switchboard at   all times; revises work schedule as necessary. 
•  Prepares various reports such as traffic reports or weekly progress reports as requested by supervisor. 
•  Reports telephone equipment failures by completing necessary paperwork and notifying appropriate   telecommunications personnel.
•  Operates telephone switchboard in order to answer incoming calls; determines intent of caller and   makes appropriate connection.

Job Requirements:

• High School Diploma.
• Two years experience in same field.
•  Skill in both verbal and written communication.
•  Knowledge of supervisory practices and principles.