Customer Service Officer

Job Description :

Duties:

• Arranging innovative services for customers by maintainig the organizations' strategies, rules
• Taking information from customers and entering it on a database.
• Reply customer enquiries or passing them on to the appropriate department.
• Ensure the customer's experience is a positive one.
• Requirements:
• Diploma level in business or above is preferred
• Minimum 3 years shipping experience required
• Knowledge of Microsoft Dynamics NAV or other enterprise resource planning (ERP) software system is preferred
• Good command in both spoken and written English and Chinese (including Mandarin)
• Proficiency in Microsoft Word, Excel