Customer Service Officer - Banking

Job Description :

Duties:

• Promote banking products when customer's needs are being identified
• Perform cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
• Manage customer enquiries by phone and process customer requests in a professional manner
• Requirements:
• HKDSE/HKCEE or above or other equivalent professional qualifications
• Minimum 1 year of retail banking or Call Centre experience preferred
• Proficiency in Cantonese and English, fluency in Putonghua is a plus
• Excellent communication and customer service skills.