Required Customer Care Agent

Job Description :

A leading Company Looking for an experienced Customer Care Agent in Philippines.

Job Details:

•  Working in a target-driven environment, focusing on excellent customer servic
• Resolving customers’ queries the first time they are raised, liaising with other departments to ensure resolution.
• Proactively reviewing customer accounts when they call, to identify and resolve any future problems before they arise.
• Taking ownership of complaints and follow OVO procedures to ensure the complaint is resolved in a timely manner.
• Understanding our customer feedback tool, using feedback to identify any areas of improvement.

Job Requirements:

• Minimum one year experience is required.
• Management Skills.
• Degree/Diploma Holder.
• Good communication Skills.