Required Service Desk Analyst

Job Description :

A leading Company Looking for an experienced Service Desk Analyst in Philippines.

Job Details:

• Assess and analyse problems, study their impact and advise on supportive functions.
• Assign incidents and requests to relevant teams.
• Deal with enquires from customers via email and over the phone.
• Support the organisation's users: servers, networks, applications, desktops, laptops, telephony, and mobile devices.
• On a rota basis: routine daily checks and maintenance and act as the 2nd line escalation point of contact.
• Front end support: thin clients, PCs, laptops, smart phones and tablets, VOIP telephony, MFDs, video conferencing, MS   Office.

Job Requirements:

• Degree/Diploma in Computer Science.
• Minimum 2 years experience is required.
• IT Skills.
• Good communication Skills.