Customer Services Officer

Job Description :

Duties:

• Arranging innovative services for customers by maintainig the organizations' strategies, rules
• Taking information from customers and entering it on a database.
• Reply customer enquiries or passing them on to the appropriate department.
• Ensure the customer's experience is a positive one.
• Requirements:
• Diploma (minimum) in any discipline;
• Min 3 years experience in customer service or order processing;
• Experience in handling Distributors and Joint-Venture Partners is a plus.
• Proficiency in MS Office, especially in Excel.  
• Good command over spoken and written English & Chinese.
• Excellent communication and customer service skills.