Sr. Customer Care Specialist

Job Description :

Duties:

• Arranging innovative services for customers by maintainig the organizations' strategies, rules
• Taking information from customers and entering it on a database.
• Reply customer enquiries or passing them on to the appropriate department.
• Supervise a Hotline team to provide quality customer service to clients and follow through Company policy and procedure
• Requirements:
• Min. 5 years of Customer Service with 3 years of hotline operation experience preferably in Telecom industry;
• Good command over English, Cantonese and Putonghua;
• Excellent customer service attitude-skills.
• Be a smart and presentable with good communication skills.