Back to search result

Customer Feedback Analysis Supervisor

Report this job
3 to 5 Years hong-kong
MS Office Word,MS Office,Customer Care,Customer Service,Communication,Supervising 06-Feb-2020

Job Description :

Duties:

  • Analyze current business operation, evaluate and streamline the workflow and procedures
  • Study, classify customer feedback and generalize issues for continuous service improvement
  • Periodically review on system selection and requirement for effective and efficient feedback collection
  • Requirements:
  • Diploma or tertiary education in Business/Statistics or related disciplines
  • 3-5 years of relevant experience as analyst / researcher / supervisor in academic or business fields
  • Skills in English, Chinese and Putonghua is a must
  • Skills in Word, Excel, Access, research tools etc.
  • Knowledge of OLAP tools like SAS, COGNOS is preferred. 

Industry :

Helpdesk / Customer Service / Telecalling

Employment type :

Full time

Company Details :

China Mobile International Limited

...view more

Report this job

Disclaimer: lulujobs.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. If you suspect any fraud or malpractice, report us at Report This Job