It Help Desk Technician In Qatar

Job Description :

Looking for an experienced IT Help Desk Technician in Qatar.

Job Details:

• Respond to requests for technical assistance by phone, email and/or using a help desk management system.
• Provide first line response for users requiring assistance with information technology issues and problems (calls, walk-ins, e-mails, etc.)
• Complete tickets to track information technology related problems.
• Monitor the performance and utilization of all system hardware, software and networks; ensure the proper utilization, performance and highest availability of resources including but not limited to: CPU cycles, disk space, response time and network connections.

Job Requirements:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Strong customer service and trouble shooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• 2 years + experience working in a Windows environment