Customer Service Executive

Job Description :

Duties:

• Arranging innovative services for customers by maintainig the organizations' strategies, rules
• Taking information from customers and entering it on a database.
• Reply customer enquiries or passing them on to the appropriate department.
• Ensure the customer's experience is a positive one.
• Requirements:
• Minimum 2 years experience in customer services, preferably in call centre
• Knowledge in MS Office applications and Chinese word processing
• Knowledge in verbal and written English, Mandarin and Cantonese
• Good communication and customer service skills.