Customer Care Specialist

Job Description :

Duties:

• Resolve customer complaints via phone or in writing with courtesy and efficiency
• Support supervisors on customer feedback reports and other ad-hoc projects
• Execute investigations and work closely with relevant parties in resolving disputes and drawing up replies to customers, regulatory bodies and external parties
• Highlight main issues for management review and service improvement
• Requirements:
• HKCEE/DSE/Diploma holder
• 2-3 years of experience on customer service fields preferably with experience in complaint handling
• Proficiency in written & Oral of English, Chinese and Putonghua
• Excellent communication and customer service skills.