Asst Manager - Quality & Operation Control

Job Description :

Duties:

• Handle customer complaints, complaints investigation, analyst complaint case and provide proper feedback to frontline staff
• Provide regular training / coaching to frontline staff on the control perspective
• Comply with internal guideline, legal and regulatory requirements when delivering job duties
• Requirements:
• Post-secondary education
• Minimum 5 years' relevant experience, preferably in banking, telemarketing or customer services related area
• Be familiar with banking products & operation flow
• Good command in both English and Chinese
• Excellent analytical and managerial skills.