Asst Manager - Customer Service

Job Description :

Duties:

• Handle customers’ enquiries and complaints in person / in written / over the phone for all distribution channels to enhance customer experience through continuous improvement
• Well manage and develop people in order to deliver quality service to our customers & distribution channels including agency & broker
• Set up and improve workflow, procedures and service standards and enhance KPIs
• Requirements:
• Minimum 5 years of insurance experience, preferably in Customer Service / Insurance industry;
• Excellent in MS Office application, especially Word and Excel;
• Excellent communication and customer service skills
• Good command over spoken Cantonese, Mandarin and English.
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