Required E-commerce Support Analyst

Job Description :

A leading Company Looking for an experienced E- Commerce Support Analyst in Philippines.

Job Details:

•  Responsible in Handling customer inquiries via phone, email and social media platforms.
• Managing Customer Service Database.
• Build strong client relationship and improve customer experience.
• De-escalating call while delivering difficult message to customers.
• Process transactions and reply to inquiries about products and services.
• Confirming orders that are made to avoid fraud.

Job Requirements:

• Minimum one year experience is required.
• Customer Service Experience is a Big Advantage.
• Preferably Bachelor’s Degree Holder.
• Good communication Skills.