Required Technical Support Associate

Job Description :

A leading Company Looking for an experienced Technical Support Associate in Trivandrum,Kerala.

Job Details:

•  Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Clarify customer requirements; probe for understanding.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.

Job Requirements:

• Minimum one year experience is required.
• Management Skills.
• Degree/Diploma in Computer Science.
• Good communication Skills.