Required Ivr Qa Lead

Job Description :

A leading Company Looking for an experienced IVR QA Lead in Canada.

Job Details:

•  Take a leading role in the ongoing development of automated processes.
• Work with the in house development team taking a lead role ensuring all new software applications meet requirements.
• Interact with technical & non technical users, translating requirements and develop with new technologies.
• Prepare quality documents e.g. SOPs, technical documents, undertake investigations, review and approvals e.g. Change   Controls, Deviations and Complaints.
• Ensure new products, equipment and processes are effectively introduced to internal & external standards.
• Proactively drive and react to system trending (e.g. deviations, complaints) to ensure ongoing quality performance.

Job Requirements:

• Minimum 5 years experience is required.
• IVR experience (Strong/Highly Experienced).
• Degree/Diploma in Computer Science.
• Good communication Skills.