Required Support Analyst

Job Description :

A leading Company Looking for an experienced Support Analyst in Trivandrum,Kerala.

Job Details:

•  Providing support for internally used systems by troubleshooting and resolving issues when something goes wrong.
• Supporting our customers and consumers by investigating issues identified by our Customer Experience teams.
• Being a technical translator of information between our development teams and our users.
• Liaising with external service providers, as well as our customers' technical teams where necessary, in order to resolve   problems.
• Working with internal stakeholders to assess the impact of bugs and other incidents as well as acting to mitigate risk   when we identify it.
• Acting as a consultant to the business, offering perspective for internal systems and the Consumers Website.

Job Requirements:

• Minimum one year experience is required.
• IT Skills.
• Degree/Diploma in Computer Science.
• Good communication Skills.