Required Call Center Agent

Job Description :

A leading Company Looking for an experienced Call Center Agent in Philippines.

Job Details:

• Checks mail, fax and internet mail to provide customer assistance.
• Manages computer/on-line guidelines for the purpose of responding to customer queries..
• Communicates with customer on the phone or using written correspondence to take care of concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Follows escalation procedures as needed.
• Completes, processes and maintains applicable paperwork and records.

Job Requirements:

• Minimum 3 years experience is required.
• Self-motivated.
• Bachelor's Degree Holder.
• Excellent interpersonal and communication skills.