Required Customer Care Representative

Job Description :

A leading Company Looking for an experienced Customer Care Representative in Philippines.

Job Details:

•  Maintain technical customer support interaction with designated personnel in NY and CA.
• Recommend and assist in development of procedures (technical, not IT) for website to improve Technical Service
• Input customer, technical data, and service call reports into company CRM program.
• Ensure addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ
• Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns
• Understand customers requirements and create opportunities to cross sell relevant products/ services

Job Requirements:

• Minimum one year experience is required.
• IT Skills.
• Degree/Diploma Holder.
• Good communication Skills.