Required Service Desk Analyst

Job Description :

A leading Company Looking for an experienced Service Desk Analyst in Philippines.

Job Details:

•  Routinely contribute to the Knowledge Base.
• Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity.
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically   accurate solutions to customers.
•  Attend knowledge transfer sessions with testing and development team.
• Coordinating between Client's SPOCs and application team.
• Tracking, troubleshooting and resolving Application Level 1 related calls.

Job Requirements:

• Minimum one year experience is required.
• IT Skills.
• Degree/Diploma in Computer Science.
• Good communication Skills.