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Workforce Planner

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3 to 10 Years hong-kong
Planning & Scheduling,Planning & Estimation,Planning & Organizing,Communication Skills 13-Nov-2019

Job Description :

Details:

  • Support fresh business opportunities by estimating operational scale required to manage new initiatives
  • Oversee and report volumes and performance in light of agreed Service Level Agreements (SLAs).
  • Ensure daily, weekly, and monthly operations performance reports are distributed according to agreed distribution cycles.
  • Requirements:
  • Minimum 3 years' experience in workforce management
  • Knowledge of contact centre equipment:  PABX, ACD, workforce management systems ( ErLang formula,  WFM etc.)
  • Microsoft Excel skills
  • Excellent analytical and mathematical skills

Industry :

Other

Employment type :

Full time

Company Details :

Collinson International (Hong Kong) Limited

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