Required Help Desk Specialist

Job Description :

A leading Company Looking for an experienced Help Desk Specialist in Qatar.

Job Details:

•  Documents procedures as required, tracks and monitors all calls to ensure timely resolution.
• Conducts follow-up calls to customers when necessary.
• Perform installations and changes to user's workstations and assign requests to another technical staff member as needed.
• Review and validate requests for client information (RFIs) received from the Transaction Monitoring / Screening Functions in order to process Risk Events.
• Liaise with Relationship Managers, FCC Teams and other internal teams (CDD, etc.) in order to obtain client information.
• Review and adhere to the follow up protocol to ensure timely responses are obtained.

Job Requirements:

• Minimum 3 years experience is required.
• Management Skills.
• Degree/Diploma Holder.
• Good communication Skills.