Technical Support Representative Required

Job Description :

A leading company looking for an experienced Technical Support Representative in Saudi Arabia.

Job Details:

•  Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
• Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates  when necessary.
• Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of  management or repair personnel.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible.

Job Requirements:

• Graduate holder.
• One year experience in the same field.
• Good technical skills.
• Proficient in MS Office.