Required Customer Service Representative

Job Description :

A leading Company Looking for an experienced Customer Service Representative in Qatar.

Job Details:

•  Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in   ordering, shipping, order inquiry and return/refund experiences.
• Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to   ensure all customer needs are fulfilled.
• Assist customers via voice, email or chat.
• Handle queries and complaints of customers.
• Transaction handling Services, Problem Solving Efficiency.
• Responsible to deliver high quality and productivity results that meet the identified targets.

Job Requirements:

• Minimum one years experience is required.
• Management Skills.
• Degree/Diploma Holder.
• Good communication Skills.
• EXcellent customer service skills.