It Support Designer - Qatar

Job Description :

A leading company looking for an experienced IT Support Designer in Qatar.

Job Details:

•  Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
•  Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.

Job Requirements:

• BSc Computer Science.
• One year experience in the same field.
• Good knowledge in Graphic Designing, Digital/Social Media Marketing and Technical support.
• Fluent in English.
• Creative minded.