Required Customer Care Executive

Job Description :

A leading company looking for an experienced Customer Care Executive in Thissur.

Job Details:

• Ensure high service standards are met.
• Ensure clarity in communication and expectations.
• Handle challenging client escalations.
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• Update customer information in the customer service database during and after each call.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.

Job Requirements: 

• Minimum Two years experience in the same field. 
• Degree/Diploma Holder. 
• Good Communication & Interpersonal Skills.
• Excellent IT skills.