Call Center Supervisor - Saudi Arabia

Job Description :

Looking for an experienced Call Center Supervisor in Saudi Arabia.

Job Details:

•  Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
•  Preparing reports and analyzing data to assist management as they determine call center goals.
•  Working with other supervisors and management team members to support agents and maximize customer satisfaction. 
•  Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot   problems with services or products.

Job Requirements:

• Diploma holder.
• Minimum two years experience in the same field.
• Computer Literate.
• Excellent communication skills in English.