Experienced Technical Support Specialist

Job Description :

Looking for an experienced Technical Support Specialist in Qatar.

Job Details:

•  Provides and facilitates expert knowledge to the customer on Johnson Controls product and service capabilities.
• Aids in identifying and qualifying sales leads and enters all leads accurately in appropriate systems.
•  Independently takes action and responds timely to adoption, utilization, customer satisfaction.
•  Collaborates with the support team to triage and support complex customer issues.
•  Assists with supporting, testing and troubleshooting the company’s network, server, phone and general IT systems infrastructure.
•  Responds in a timely manner to incidents and requests submitted by end-users and assigned by management.

Job Requirements:

•  ITI/Diploma in Electrical, Mechanical,Or Equivalent.
• Previous relevant experience preferred.
• Good Communication & Interpersonal Skills.
• Proficient in AutoCAD.
• Technically well skilled.