It Manager Required

Job Description :

Looking for an experienced IT Manager in UAE.

Job Details:

•  Leads and supervises the Service Desk team through the handling and management of IT service requests, incident management,    problem management, event management, outage escalations, enterprise IT troubleshooting.
•  Manages Customer Service team and ensures service requests are completed in a timely manner.
•  Collaborate with Local IT groups at multiple locations with the delivery of Service and support of the end user.
•  Establishes and manages processes for communicating specified outages/emergency activities to IT and the end users.
•  Establishes and manages Knowledgebase/Solutions Repositories and ensures new/updated processes, procedures, work instructions   and knowledge are incorporated in a timely fashion in the knowledgebase and are available to the entire Service Center team.
•  Establishes internal service delivery performance benchmarks, drives Quality Assurance engagements, drives Ticket Deep Dives    and develops strategies/initiatives for improvement, develops IT Service Desk reports and reviews.

Job Requirements:

• {{STRONG}} {{ESTRONG}}BSc Computer Science.
• Well versed in MS Office.
• Three years experience in the same field.
• Good communication skills in English.