Required Guest Relations Officer

Job Description :

Looking for an experienced Guest Relations Officer in UAE.

Job Details:

•  Provide information about amenities, area and venues and promote services.
•  Help prepare welcome folders with collateral (eg. room service menus, area descriptions).
•  Address customer complaints and escalate to Guest Relations Manager when needed.
•  Ensure compliance with health and quality standards.
•  Attend to special guests (e.g. VIPs) and answer their inquiries.
•  Anticipate guest needs and build rapport with customers.

Job Requirements:

• Diploma holder.
•  Excellent organizational and time-management skills.
• Two years experience in same field.
•  A customer-oriented and professional attitude.
• Good communication and interpersonal skills.