Required Operation Manager In Qatar

Job Description :

We are Looking for an experienced Operation Manager in Qatar.

Job Details: 

•  Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues. 
• Insure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. 
• Provide leadership and management to associates; provide training and development of supervisory team. Coach and mentor team supervisors. Regularly conduct supervisor team meetings. Supervise multiple teams for one or more clients. 
• Provide support to call center supervisors and administer everyday business of call center. 
• Monitor call center operations and ensure high quality of services. 
• Generating innovative ideas that are cost-effective ensuring profitability to the company.

Job Requirements:

• IT Skills.
• Minimum one year experience is required.
• Degree/Diploma Holder.
• Valid Qatar Driving License.